Privacy Policy
Effective Date: May 17, 2026
Prime Houston Pool respects your privacy. This Privacy Policy explains how we collect, use, and protect information you provide when contacting us by phone, text message, website form, chat, email, or other communication methods.
Information We Collect
We may collect your name, phone number, service address, email address, pool service details, appointment preferences, customer service notes, and messages you send to us.
How We Use Information
We use this information to respond to service requests, provide pool cleaning and maintenance support, schedule follow-up, prepare quotes, communicate about appointments, manage customer accounts, and improve our customer service.
SMS/Text Messaging
If you text Prime Houston Pool or opt in to receive text messages, we may send SMS messages related to your pool service request, appointment coordination, customer support, service updates, and follow-up.
Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. You may request help by replying HELP or contacting us at 346-545-5151.
SMS Terms & Conditions are available at: https://primehoustonpools.com/sms-terms/
No Sharing or Selling of SMS Consent
Prime Houston Pool does not sell, rent, or share mobile phone numbers or SMS opt-in consent information with third parties or affiliates for their marketing or promotional purposes. SMS opt-in data and consent will not be shared with any third party for marketing or promotional purposes. We may use service providers only as necessary to deliver messages, operate business communications, and respond to customer service requests.
Service Providers
We may use trusted service providers to help operate our business, such as phone, SMS, website, CRM, scheduling, payment, or customer communication providers. These providers are only used to support Prime Houston Pool's business operations.
Data Security
We take reasonable steps to protect customer information from unauthorized access, misuse, or disclosure.
Contact Us
If you have questions about this Privacy Policy, contact us:
Prime Houston Pool
Phone: 346-545-5151
Email: Info@primehoustonpools.com
Service Area: Greater Houston, Texas